Privacy Policy

Last Updated: August 7, 2026

Flightline Technology Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect personal data across our website (www.flightline.golf), our mobile application (“Flightline App”), and related services (collectively, the “Services”).

1. IMPORTANT INFORMATION & WHO WE ARE

1.1 Our Roles Under Data Protection Law

Depending on how you interact with our Services, we act as either a Data Controller or a Data Processor under the UK General Data Protection Regulation (UK GDPR):

Data Controller (Club Admins, Sales Leads & Website Visitors): We are the Data Controller for personal data collected from visitors to our website, prospective sales contacts, and golf club administrative staff who purchase or manage our SaaS product.
Data Processor (Golf Club Members & App Users): When members or guests of a golf club (“Members”) use the Flightline App, we process their personal data solely on behalf of the respective golf club (“Customer”), who acts as the Data Controller. If you are a Golf Club Member, the handling of your data is governed by your golf club’s privacy policy in addition to this policy.

1.2 Contact Details

Full Legal Name: Flightline Technology Ltd
Data Privacy Contact Email: support@flightline.golf

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

2. THE DATA WE COLLECT

We collect different types of information depending on your relationship with us:

User Type	Categories of Data Collected	Source
Website Visitors	Technical data (IP address, browser type, operating system), usage data (pages viewed, referral URL), cookie preferences.	Direct interactions & automated analytics technologies.
Golf Club Admins / Representatives	Identity data (name, job title), contact data (email address, business phone number), billing/payment data, corporate account credentials.	Direct interactions during onboarding & sales.
Golf Club Members (App Users)	Account data (name, email address, password, club membership ID), golf performance/app data (scores, handicaps, bookings, activity logs), device technical data.	Provided by your Golf Club or entered directly into the App.

We do not collect any Special Category Personal Data (such as health, racial/ethnic origin, political opinions, or religious beliefs) or data relating to criminal convictions.

3. HOW WE USE YOUR PERSONAL DATA & LEGAL BASES

We only process personal data when the law allows us to. The table below outlines our lawful bases for processing as a Data Controller:

To register your golf club as a client: Contractual Necessity
To process billing and payments: Contractual Necessity / Legal Obligation
To deliver support via support@flightline.golf: Contractual Necessity / Legitimate Interests (maintaining service quality)
To ensure platform security and prevent fraud: Legitimate Interests (protecting our software and users)
To send administrative or service updates: Contractual Necessity / Legitimate Interests

Note for Golf Club Members: Where we process your app data as a Data Processor, we do so strictly in accordance with the written instructions of your golf club (the Data Controller) under our Master Services Agreement and Data Processing Addendum (DPA).

4. DATA DISCLOSURES & SUB-PROCESSORS

We do not sell personal data. We may share personal data with trusted third parties solely to operate our software and deliver our Services:

Third-Party Infrastructure Providers: Cloud hosting services, database infrastructure, and automated email delivery tools (acting as Sub-processors bound by UK GDPR data protection terms).
Your Golf Club: App usage metrics, member activity, and booking data are accessible by designated administrative staff at your registered golf club.
Professional Advisers & Regulators: Legal, audit, or tax advisers where required by law or necessary to establish or defend legal claims.

5. INTERNATIONAL DATA TRANSFERS

Our primary data storage servers are located within the United Kingdom and the European Economic Area (EEA). If any of our third-party infrastructure providers transfer personal data outside the UK or EEA, we ensure appropriate legal safeguards are in place, such as UK International Data Transfer Agreements (IDTA) or Standard Contractual Clauses (SCCs).

6. DATA RETENTION

Club Administrative & Billing Data: Retained for the duration of the commercial agreement plus 6 years following contract termination to comply with UK statutory accounting and legal obligations.
Member App Data: Retained for as long as your registered golf club maintains an active subscription with Flightline, or until your account is deleted in accordance with your golf club’s data retention policy. Upon termination of a club’s subscription, member data is deleted or returned to the club within 30 days.

7. YOUR LEGAL RIGHTS

Under UK data protection law, you have specific rights regarding your personal data:

Request access to your personal data (a “Data Subject Access Request”).
Request correction of inaccurate personal data.
Request erasure (“right to be forgotten”) of your personal data.
Object to processing or request the restriction of processing.
Request data portability to transfer your data to another provider.

How to Exercise Your Rights:

Golf Club Admins & Website Contacts: Contact us directly at support@flightline.golf.
Golf Club Members (App Users): Because your golf club is the Data Controller of your member account, please direct your privacy requests directly to your golf club administrator. We will assist your golf club in fulfilling your request in accordance with our legal obligations.

8. CHANGES TO THIS PRIVACY POLICY

We review and update this Privacy Policy periodically. Any modifications will be posted on this page with an updated “Last Updated” date. Continued use of our Services following notice of changes constitutes acknowledgment of the revised terms.